Spa Ettiquete

You should always allow enough time for your scheduled treatment, therefore we suggest you arrive 15 minutes prior to your booking time. This will also allow time, for you to enjoy a complimentary refreshment. We offer a selection of teas, water, smoothies or coffee.

A robe or towels can be provided, as required.

Your therapist will complete the consultation process to ensure that your visit is personally tailored to your requirements. We request that you keep your body modestly covered at all times. Disposable underwear and hair covers are available upon request.

 Unfortunately, if you arrive late time will be taken off your treatment. 

No show appointments are charged at full price.

 

We recommend against bringing valuables to the spa. Mommy Wellness Day Spa is not responsible for any lost or stolen items.

During your treatment, please let your therapist know if you feel any discomfort or if any additional attention is required. The best treatments will come from honest communication with your technician, who is prepared to make your Spa experience exceptional.

 

Appointments & Bookings

Book at relevant/ closest branch.

A refund is only valid if changes occur 24 hours prior to appointment time. Cancellations will not be subject to a refund, unless 48 hours notice is provided.

Booking appointments, in advance, is strongly recommended in order to avoid disappointment.
Schedule your appointment at least two weeks in advance, longer notice may be required for packages or evenings. 

Appointment times are subject to availability.

‘Walk-in’ appointment bookings cannot be guaranteed and management reserves the right to refuse treatment.

 

Friends and Family Booking Policy

If you would like to book an appointment for someone other than yourself we do require the bookings to be prepaid in full at the time the service is booked.  Another great option is to buy a gift certificate. 

 

Late Arrivals

As a courtesy to all our guests a prompt appointment schedule is adhered to and hence late appointments will be accommodated in the best way with the limited time available.

Please note that we may not be able to extend treatment sessions that start after the scheduled appointment time. If you arrive late for your appointment your service may be shortened and/or not completed. The full treatment price will still be valid and at the expense of the guest who will be charged.

 

Cancellations / No-Shows

We require a minimum of 48 hours notice for cancellation of treatment(s) booked.

The guest must cancel with appropriate branch in order to cancel or change appointments.  We do not accept e-mails for cancellation purposes.

All missed appointments or late cancellations will be charged the full amount.

Services may be denied at the discretion of management.

 

Payments

All payments must be made in full at the time treatments are completed.

We accept all major credit cards, cash and Gift Cards.

EFT payments and direct deposits are accepted by prior arrangement.

 

Prices are subject to change without notice. Please confirm prices while booking your appointment.

 

Refunds

Products can be returned in the same condition in which they were purchased (sealed & unused) along with valid proof of purchase, for an in-house credit, within 7 days of purchase. No cash refunds will be issued and no exceptions will be made.

Health regulations prevent us from accepting the return of certain items e.g. files, nail polish etc. Request return/refund policy details at time of purchase.

Refunds are subject to the discretion of management only.

 

Medical Conditions

We encourage you to communicate any health concerns you may have, with your technician, in order to better meet your needs.

Guest cards must be completed before any treatments can commence.

Mommy Wellness Day Spa does not accept liability for influence upon conditions, particularly in those instances where accurate & honest information is not conveyed to us.

 

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